Wick Trimmers

What wax do you use?

We use soy wax natural, sustainable, vegan and non-toxic. You can expect an even and long-lasting burn from our candles.

Are all soy candles the same?

Unfortunately, no. Label guidelines allow any candle that is at least 51% soy to be labeled as a soy wax candle. This means there could be 49% that is paraffin, beeswax, palm wax, or coconut wax. We ONLY use natural soy wax . Our wax is considered vegan indicating it does not contain any other wax.

Do you use essential oils in your candles?

We use high-quality, clean fragrance oils that are specifically made for candles and contain essential oil components. All of our fragrances are free of phthalates, parabens, and petroleum. The delicate and costly nature of essential oils does not lend to creating candles, so we recommend customers diffuse or otherwise enjoy their essential oils, and buy high quality, natural wax candles for burning. On occasion we have been asked to produce essential oil candles and we will create them on request.

What about dyes or other additives?

Our candles are natural wax and fragrance oil only, and we use cotton or wooden wicks free of metal, zinc and lead. If we dye the candles/wax melts for special orders/occasions we use specific colorants provided by candle suppliers.

What size candle do I need for my space?

Rule of thumb is, the larger the vessel diameter, the larger the room it will accommodate. Our 4oz candles work great in average sized bathrooms, or smaller bedrooms/offices. Our 8oz candles, our most popular, work great in bathrooms, kitchens, bedrooms and typical sized living/work spaces. Large spaces with high ceilings or open floor plans may need our large 16oz candle, or multiple candles, for the best fragrance permeation. You can have multiple candles of the same scent, or mix and match them for your own unique blends.

Can your containers be reused?

Yes, all of our candle containers can be reused! Simply place the container in the freezer for several hours until the wax hardens this way the wax can be chipped out easily. (discard all wax in the trash - never put wax down the drain or garbage disposal). Then soak the container with hot soapy water, remove all labels and it can be reused as a planter, pencil holder, or for whatever you can imagine.Due to the integrity of the container, and liability reasons, we are unable to refill your container. **with the exception of our cement vessels**

How do I clean split wax?

Soy wax is water soluable. Wait until the split wax has hardened and scrap any residue off and discard in trash. Wipe remaining residue with a damp warm cloth, or soak in warm soapy water, if possible.

How long do your candles burn?

Our 16oz candles should burn up to 100 hours, our 8oz candles up to 60 hours and the 4oz candles up to 35 hours, our wax melts will burn different times based on the amounts placed in the melting pots. All candles burn differently depending on size of candle, and room environment, i.e. whether in a draft area, etc. Also, if your wicks remained trimmed to 1/4" after each burn, and each burn allows for a complete surface pooling of the wax.

Refund Policy:

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

​You can always contact us for any return question at lostvillagescc@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping: 

All orders are generally processed within 2 to 5 business days. Typical shipping times are between 2-5 business days in Canada and 5-7 business days in USA. Currently, we only ship to Canada and US.

Refund & Exchange:

Refund Policy:

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

​You can always contact us for any return question at lostvillagescc@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Shipping Policy

Last Updated: February 4, 2024

Thank you for choosing Lost Villages Candle Co. for your handmade soy candle needs. We are dedicated to providing you with a delightful shopping experience. Please review our shipping policy below to understand how we process and deliver your orders.

1. Processing Time

All orders are processed within 3 business days (excluding weekends and holidays) after receiving payment. We handcraft each soy candle with care, and this processing time is necessary to ensure the quality of our products.

2. Shipping Rates

Shipping charges for your order will be calculated and displayed at checkout. We offer standard and expedited shipping options based on your location. Free shipping may be available for orders over a specified amount – please check our website for current promotions.

3. Shipping Destinations

We currently only ship to addresses within Canada.

4. Shipping Methods

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 2 - 10 business days.
• Expedited Shipping: Estimated delivery within 2 -  5 business days.

Please note that these delivery times are estimates, and actual delivery may vary based on carrier delays or other unforeseen circumstances.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order using this number on our website or the carrier's tracking portal.

6. Lost or Damaged Items

In the rare event that your order is lost or damaged during transit, please contact us immediately at lostvillagescc@gmail.com. We will work with the carrier to resolve the issue promptly.

7. Local Pickup

If you are in our local area and would like to pick up your order, please select the "Local Pickup" option at checkout. We will contact you to arrange a convenient pickup time.

8. Holiday Shipping

During peak seasons or holidays, processing times and delivery estimates may be longer due to increased order volumes. We recommend placing your orders well in advance during these periods.

9. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us at lostvillagescc@gmail.com

Shipping: 

All orders are generally processed within 2 to 5 business days. Typical shipping times are between 2-5 business days in Canada and 5-7 business days in USA. Currently, we only ship to Canada and US.

Refund & Exchange:

Refund Policy:

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase.

​You can always contact us for any return question at lostvillagescc@gmail.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

​Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Privacy Policy

Last Updated: February 4, 2024

This Privacy Policy outlines how Lost Villages Candle Co. collects, uses, and safeguards personal information provided by users of our website.

1. Information We Collect

We collect the following personal information:

1.1 Name

• We collect your full name to personalize our interactions and improve user experience.

1.2 Email

• Your email address is collected for communication purposes, including updates, responses to inquiries, and relevant information about our products or services.

1.3 Contact Details

• We may collect additional contact details for efficient communication, such as phone numbers or addresses if provided voluntarily.

2. Use of Information

We use the collected information for the following purposes:

• Personalizing and enhancing user experience.
• Communicating with users about our products, services, or inquiries.
• Ensuring the security of user accounts and our Service.

3. Information Sharing and Disclosure

We do not share your personal information with third parties. Your data is treated with utmost confidentiality, and we are committed to maintaining its privacy.

4. Cookies and Similar Technologies

We may use cookies or similar technologies to enhance user experience and gather information about how our Service is used. Users can manage cookie preferences through their browser settings.

5. Security

We employ industry-standard security measures to protect the personal information submitted to us, both during transmission and once received.

6. Your Choices

You have the right to access, update, or delete your personal information. If you wish to make any changes or have inquiries about your data, please contact us at [your contact email].

7. Children's Privacy

Our Service is not directed at individuals under the age of 18. We do not knowingly collect personal information from children under this age.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Changes will be communicated through our website, and the updated policy will be effective immediately upon posting.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at lostvillagescc@gmail.com

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Canada.

OVERVIEW

This website is operated by Lost Villages Candle Co. (LVCC) Throughout the site, the terms “we”, “us” and “our” refer to LVCC. LVCC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

​By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

​Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

​Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

​Our store is hosted on SHOPIFY. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

​SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

​SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

​SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

​SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

​SECTION 5 - PRODUCTS OR SERVICE

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

​SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

​SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

​SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

​SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

​You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

​SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

​SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

​SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

​SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

​You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall LVCC employees, affiliates, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

​SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless LVCC and our subsidiaries, affiliates, partners, service providers, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

​SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

​SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

​SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

​SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of .

​SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

​SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at lostvillagescc@gmail.com.